APA Style

Tjiptono, Fandy. (2011). Service, Quality & Satisfaction (-). : .

Chicago Style

Tjiptono, Fandy. Service, Quality & Satisfaction. - : , 2011. .

MLA Style

Tjiptono, Fandy. Service, Quality & Satisfaction. - : , 2011. .

Turabian Style

Tjiptono, Fandy. Service, Quality & Satisfaction. - : , 2011. .