APA Style

Griffin, Jill. (2002). Customer Loyalty : How to Earn It, How to Keep It . New York, United States: John Wiley & Sons Inc.

Chicago Style

Griffin, Jill. Customer Loyalty : How to Earn It, How to Keep It. New York, United States: John Wiley & Sons Inc, 2002. Text.

MLA Style

Griffin, Jill. Customer Loyalty : How to Earn It, How to Keep It. New York, United States: John Wiley & Sons Inc, 2002. Text.

Turabian Style

Griffin, Jill. Customer Loyalty : How to Earn It, How to Keep It. New York, United States: John Wiley & Sons Inc, 2002. Print.