APA Style

Schonberger, Richard J; Edward M. Knod. (1989). Operations Management : Improving Customer Service 4th edition . : .

Chicago Style

Schonberger, Richard J; Edward M. Knod. Operations Management : Improving Customer Service 4th edition. : , 1989. .

MLA Style

Schonberger, Richard J; Edward M. Knod. Operations Management : Improving Customer Service 4th edition. : , 1989. .

Turabian Style

Schonberger, Richard J; Edward M. Knod. Operations Management : Improving Customer Service 4th edition. : , 1989. .