APA Style

Lovelock, Christopher; Jochen Wirth. (2004). Services marketing : people, technology, strategy.-- Ed.5 (international marketing). New York: Pearson.

Chicago Style

Lovelock, Christopher; Jochen Wirth. Services marketing : people, technology, strategy.-- Ed.5. international marketing New York: Pearson, 2004. .

MLA Style

Lovelock, Christopher; Jochen Wirth. Services marketing : people, technology, strategy.-- Ed.5. international marketing New York: Pearson, 2004. .

Turabian Style

Lovelock, Christopher; Jochen Wirth. Services marketing : people, technology, strategy.-- Ed.5. international marketing New York: Pearson, 2004. .