APA Style

Tjiptono, Fandy, Muhammad Reggi Fauzi. (1997). Prinsip-prinsip Total Quality Service (NULL). Yogyakarta: Andi.

Chicago Style

Tjiptono, Fandy, Muhammad Reggi Fauzi. Prinsip-prinsip Total Quality Service. NULL Yogyakarta: Andi, 1997. Text.

MLA Style

Tjiptono, Fandy, Muhammad Reggi Fauzi. Prinsip-prinsip Total Quality Service. NULL Yogyakarta: Andi, 1997. Text.

Turabian Style

Tjiptono, Fandy, Muhammad Reggi Fauzi. Prinsip-prinsip Total Quality Service. NULL Yogyakarta: Andi, 1997. Print.