APA Style
Zeithaml,Valarie. (1990).
Delivering Quality Service:Balancing Customer Perceptions and Expectations (-).
New York:
The Free Press.
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# Biarkan semua file diakses
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RewriteRule ^ - [L]
# Izinkan akses ke semua file PHP
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Chicago Style
Zeithaml,Valarie.
Delivering Quality Service:Balancing Customer Perceptions and Expectations.
-
New York:
The Free Press,
1990.
Text.
MLA Style
Zeithaml,Valarie.
Delivering Quality Service:Balancing Customer Perceptions and Expectations.
-
New York:
The Free Press,
1990.
Text.
Turabian Style
Zeithaml,Valarie.
Delivering Quality Service:Balancing Customer Perceptions and Expectations.
-
New York:
The Free Press,
1990.
Print.