KARTIKA SINGARIMBUN Primary Author mixed material bibliography Bandung Magister Ilmu Komunikasi 2016 id Indonesia

xiii, 159 hlm. ; il. ; 29 cm Kartika Singarimbun (210120140008), 2014, Public Relations Department, Faculty of Communication, University of Padjadjaran Bandung with supervised from Dr. Hj.Lukiati Komala Erdinaya, MSi and Dr. Yanti Setianti, M Si as a supervisor member. The research title is 1/ Elderly Patients Attitudes Towards Service Quality of Puter Community Health Care Centre ". Community health care centre is rarely destination for patients treatment eventhough BP JS participants must do initial examination at the community health care center. Patients complaint about the services of doctors, nurses, registration officers and pharmacist although it is a health care center's pilot in Bandung appointed by Bandung Health Department. The purpose of this study was to analyze attitudes correlated towards health care quality services of Puter community health care centre. Using quantitative methodology in a systematic sampling technique by distributing 94 questionnaires. Health quality services provided by doctors, nurses, registration officers and pharmacian correlated to elderly patients attitude. Knowledge and skills of doctors, nurses, registration officers and pharmacian were positively associated with attitudes towards Puter community health care centre . Other findings suggests that attention and communication skills of workers need to enhancement. Kartika Singarimbun quality services, health care, elderly patients 302.2 Kar h Perpustakaan Universitas Padjadjaran Kementerian Riset Teknologi dan Pendidikan Tinggi 302.2 Kar h/R.21.106 010030007273 Perpustakaan Pusat 302.2 Kar h/R.21.106 20%252Fscan0001.jpg.jpg 13537 2017-04-01 15:44:41 2019-03-05 09:09:10 machine generated